About Telehealth

Telehealth is the use of video chat to have counseling sessions remotely.

Uplift Counseling’s telehealth platform is called SimplePractice. It is an application our office uses for scheduling appointments, creating notes, and billing. It also allows clients to have virtual appointments through the SimplePractice Client Portal.

The Client Portal not only allows you to have virtual appointments, but also lets you see your Upcoming appointments, access billing information, pay bills online, and complete required forms.

Accessing your Telehealth Appointment

Virtual appointments may be accessed through the Client Portal OR via your specific Telehealth link.

Telehealth links are sent via email ONLY when the appointment is confirmed as virtual/Telehealth.
It is NOT included in reminder emails.

The link is not required to access the appointment.
You may also join your session by logging into the Client Portal and clicking “Start Session” next to the appointment date and time.

Tips for Successful Telehealth Appointments

Log in to the Client Portal at least 5 minutes before your scheduled appointment.
Allow SimplePractice access to your Camera and Microphone.

  • When your device completes regularly scheduled updates, this may change settings you had previously established.

  • Check your internet connection. Audio/Video requires an internet connection of at least 10 MBPS.

  • Once you have clicked “Start Session” remember to type in your name and click “Join Session.” Otherwise you’ll be stuck in the waiting room.

  • Use a newer browser such as Google Chrome, Microsoft Edge, Firefox, or Safari.

  • Make sure you are joining the correct appointment! Multiple “Start Session” buttons may be available in your Client Portal if you have several virtual appointments scheduled.

  • Use a quiet, private space with minimal background noise and good lighting (light source in front of you, not behind)

  • If audio becomes choppy, turning off your camera or asking your client to turn off theirs can help improve audio quality

  • If you prefer to use a mobile device, you can download the Telehealth by SimplePractice app from the iOS or Android app stores

If you are having issues with your audio or video try the following:

  • Go to Settings, allow the Camera access, and allow the Microphone access.

  • RESTART YOUR DEVICE. Many devices will not implement changes until they have been restarted.